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frequently asked question
Where ilCircolo is based ilCircolo is based at Guidoristorante in Serralunga d’Alba.
How to contact usjust send an email to info@ilcircolo.wine.
Where the wine come from All our wines are purchased directly from the producers and those belonging to the section “off road wines” were kept in our cellar with perfect storage conditions.
PackageIn order to guarantee the safety during the transport, the bottles might be delivered in a different package
Return & refundsIf your order arrives damaged, then please contact us at info@ilcircolo.wine.
How the wine is storedAll purchased wines are stored in a warehouse in Castiglione Falletto at a temperature between 15° e 17°C and humidity of 70%.
How to buyYou can purchase our wine directly on the website with a simple click.
Payment optionsWe accept all major debit and credit cards. If you’d like to check a particular card, or are having trouble making payment, please contact us at info@ilcircolo.wine.
My accountYour can access your account by visiting www.ilcircolo.wine/login.
Personal data safetyPlease refer to our Privacy Policy page if you wish to know how we treat your personal details when you make an order.
Cancellation of the order Once the order is completed it is not possible to cancel it. If you have encountered a problem with the payment, please write an email to info@ilcircolo.wine, we will do our best to get back to you with the most accurate answer as soon as possible.
Delivery & ShippingWe can deliver to almost all international addresses. The wines are delivered by the most important international couriers. Cost depends on the quantity of bottles purchased. Shipment time vary upon the city of the consignee. Expected time of deliver in Italy is 3-4 working days. Rest of the world 8-9 working days
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